CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Triple Session: AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Triple Session when onboarding and ramping new reps with linked training content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Triple Session is an AI coaching intelligence platform aimed at small and mid-market sales teams that want call coaching without the cost of enterprise revenue-intelligence suites. A meeting bot joins calls on Zoom and Google Meet to record and transcribe them, then the AI reviews 100% of conversations against the team's own playbook and sales best practices. It scores reps across competencies such as discovery, objection handling, and methodology adherence, and generates coaching briefs so managers can act without listening to full recordings. What distinguishes Triple Session from pure conversation-intelligence tools is its built-in Academy, a gamified library of bite-sized sessions and certificated courses spanning a wide range of sales skills, so identified gaps connect directly to training content. Additional capabilities include an Ask AI Coach natural-language assistant, deal review analysis, company-wide trend insights, and CRM updates pushed to Salesforce and HubSpot. It integrates with tools including Aircall and Fireflies, supports many languages, and is SOC 2 Type II certified, positioning it as an affordable coaching-plus-enablement option for SDR and AE teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Triple Session is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Triple Session |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Meeting bot that records and transcribes calls on Zoom and Google Meet |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI scoring of every call against a custom playbook and sales best practices |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automated coaching briefs and deal review analysis for managers |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Built-in gamified sales training Academy with courses and certificates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Ask AI Coach natural-language assistant and company-wide insights |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | CRM integrations with Salesforce and HubSpot, plus Aircall and Fireflies |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Triple Session
Choose Triple Session if you need coaching sdrs and aes against a defined sales playbook — strengths include combines call coaching with a built-in training academy in one tool.
CallMiner
Triple Session
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Triple Session is strong for coaching sdrs and aes against a defined sales playbook. Both transcribe and summarize meetings.
CallMiner is custom pricing and Triple Session is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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