CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Transkriptor: AI speech-to-text platform that transcribes meetings, interviews, lectures and audio/video files into editable text in many languages. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Transkriptor when capturing and summarizing virtual meetings on zoom, meet or teams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI speech-to-text platform that transcribes meetings, interviews, lectures and audio/video files into editable text in many languages.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Transkriptor is an AI-powered transcription service that converts spoken audio and video into written text. Users can upload recordings in common formats such as MP3, MP4, WAV, AAC and M4A, paste a link, record directly, or connect the tool to virtual meetings on Zoom, Google Meet and Microsoft Teams so calls are captured and transcribed automatically. The underlying speech recognition engine supports transcription across a wide range of languages and uses speaker diarization to detect and label who is speaking in multi-participant conversations. Beyond raw transcripts, Transkriptor includes an AI assistant and AI chat layer that can summarize a conversation, draft follow-up emails, extract key points and answer questions about the content of a transcript. Transcripts can be organized in folders and workspaces, edited in-browser, translated, and exported, including the ability to create SRT subtitle files for video. It is offered as a web app along with mobile apps and a Chrome extension. The product is aimed at professionals and students such as journalists, researchers, lawyers, consultants and sales teams who need to turn recorded conversations into searchable, shareable documents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Transkriptor is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Transkriptor |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic transcription of uploaded audio/video files and links |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Direct meeting capture and transcription for Zoom, Google Meet and Microsoft Teams |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker diarization that labels individual speakers |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Support for transcription in 100+ languages plus translation |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | AI assistant and AI chat to summarize transcripts and answer questions |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | SRT subtitle export and in-browser transcript editing |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Transkriptor
Choose Transkriptor if you need transcribing recorded interviews and research conversations — strengths include handles many input methods (file upload, link, recording, and live meetings).
CallMiner
Transkriptor
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Transkriptor is strong for transcribing recorded interviews and research conversations. Both transcribe and summarize meetings.
CallMiner is custom pricing and Transkriptor is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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