CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Транскрибатор: Russian-language AI bot that transcribes audio and video and produces meeting summaries and protocols. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Транскрибатор when producing meeting protocols and task lists in russian matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Russian-language AI bot that transcribes audio and video and produces meeting summaries and protocols.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Транскрибатор (transcribe-ai.ru) is a Russian-language AI tool that converts audio and video recordings into text and turns them into meeting summaries and protocols. It is delivered as a bot accessible through the Telegram and Max messaging platforms, so users send a recording and receive a transcription back without needing a separate web application. Beyond raw transcription, it generates summaries that highlight the main topics, decisions and action items of a meeting, and can assemble structured protocols with assigned tasks. The site also describes a deeper meeting-analysis output delivered as a PDF report covering responsibilities and recommendations. It accepts a wide range of common audio and video formats including MP3, WAV, OGG, MP4, WEBM, M4A, FLAC, AAC, OPUS, AVI, MKV and MOV, and emphasizes fast processing measured in minutes. A free tier is offered with a small monthly transcription allowance and the option to use the service without registration. The tool is primarily oriented toward Russian-speaking users who want meeting documentation produced directly inside a messaging app rather than a standalone dashboard. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Транскрибатор is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Транскрибатор |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Russian-language speech recognition |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Audio and video transcription across many formats |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Meeting summaries with topics, decisions and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Structured meeting protocols with assigned tasks |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Telegram and Max bot delivery |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | PDF meeting-analysis reports |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Транскрибатор
Choose Транскрибатор if you need transcribing russian meetings sent through telegram or max — strengths include focused on russian-language transcription and meeting notes.
CallMiner
Транскрибатор
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Транскрибатор is strong for transcribing russian meetings sent through telegram or max. Both transcribe and summarize meetings.
CallMiner is custom pricing and Транскрибатор is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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