CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Transgate: Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Transgate when generating summaries and action items from recorded sessions for researchers, legal, or medical professionals matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Transgate is an AI-powered transcription and translation platform for turning recorded meetings, calls, interviews, and videos into accurate text. Rather than joining live calls as a meeting bot, it works on an upload basis: users upload an audio or video file (common formats such as MP3, WAV, MP4, MOV are supported) and transcription begins automatically. The platform layers AI analysis on top of the transcript, generating summaries and smart highlights that surface key decisions and action items, and offering an interactive chat feature so users can ask questions about the content and locate specific moments. It supports transcription and translation across 50+ languages and is offered through a web platform and a mobile app. Transgate markets itself to professionals across business, academia, research, legal, medical, and media fields, emphasizing privacy with stated GDPR compliance and SSL encryption. An API is referenced in the site footer, but the core offering is an end-user transcription product rather than a developer-only service.
Best suited for
CallMiner is custom pricing (contact sales); Transgate is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Transgate |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Upload-based audio and video transcription supporting common file formats |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI summaries and smart highlights surfacing key decisions and action items |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Interactive chat with the transcript to query content and find key moments |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI translation across 50+ languages |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Multi-language transcription support |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Web platform plus a mobile app |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Transgate
Choose Transgate if you need transcribing recorded business meetings, interviews, and calls into shareable, searchable notes — strengths include pay-as-you-go pricing with a no-credit-card free trial lowers the barrier to entry.
CallMiner
Transgate
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Transgate is strong for transcribing recorded business meetings, interviews, and calls into shareable, searchable notes. Both transcribe and summarize meetings.
CallMiner is custom pricing and Transgate is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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