CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. TranscribeAudio: A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and TranscribeAudio when transcribing online lectures, courses, and webinars for study notes matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
TranscribeAudio is a Chrome browser extension that captures the audio playing in any browser tab and turns it into real-time text, displayed in a repositionable floating caption overlay while you keep working. It is aimed at people who want live captions and transcripts for online meetings, lectures, courses, podcasts, webinars, and videos. Because it works from tab audio rather than joining calls as a meeting bot, it can transcribe Zoom, Google Meet, YouTube, Vimeo, and essentially any site with audio or video without sending notifications into the call. Transcription is powered by OpenAI's Whisper-based speech recognition, which the company says handles accents, background noise, and specialized terminology, and supports over 50 languages. Setup is a three-step flow: install from the Chrome Web Store, sign in, then click Start Transcribing on a tab. Finished transcripts can be exported as text files for notes, summaries, or sharing, with cloud storage listed as an upcoming feature. The product offers a free tier with paid upgrades for more usage, languages, and faster transcription.
Best suited for
CallMiner is custom pricing (contact sales); TranscribeAudio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | TranscribeAudio |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time, live transcription of any browser tab's audio |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Repositionable floating caption overlay that stays on screen while you work |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Tab-audio capture that works without joining meetings as a bot |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | OpenAI Whisper-based speech recognition across 50+ languages |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Compatibility with YouTube, Zoom, Google Meet, Vimeo, and any audio/video site |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Export of transcripts as TXT files for notes and sharing |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
TranscribeAudio
Choose TranscribeAudio if you need generating live captions and transcripts for zoom and google meet calls without a bot — strengths include captures meeting and video audio without a visible bot joining the call.
CallMiner
TranscribeAudio
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while TranscribeAudio is strong for generating live captions and transcripts for zoom and google meet calls without a bot. Both transcribe and summarize meetings.
CallMiner is custom pricing and TranscribeAudio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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