CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. 听脑AI: Chinese AI recording-to-text assistant that transcribes meetings in real time and generates structured minutes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and 听脑AI when capturing classroom or lecture notes from recordings matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Chinese AI recording-to-text assistant that transcribes meetings in real time and generates structured minutes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
听脑AI (TingNao AI) is a Chinese AI recording and transcription assistant operated by Shanghai Xiuyu Network Technology Co., Ltd. It converts speech to text in real time and is positioned for scenarios such as meetings, classroom notes, and sales calls. The service offers live recording transcription, multi-speaker recognition to distinguish different participants, and automatic summarization that produces structured meeting minutes with key points and action items. Users can record online sessions and screen activity, generate text records, and export the results in formats including DOCX, PDF, and SRT subtitle files. TingNao AI also integrates with common Chinese workplace tools, allowing synced output to platforms such as Feishu, DingTalk, and Tencent Docs, and it offers an AI question-and-answer capability that lets users query the content of a recording. The website is operated by a registered Shanghai company with published business and security registration details, and marketing materials position it as a current 2025-era productivity tool. As a transcription-first product with summarization and export, it targets users who want to turn long recordings into concise, shareable minutes quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); 听脑AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | 听脑AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time speech-to-text transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Multi-speaker recognition |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic meeting summaries with key points and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Export to DOCX, PDF, and SRT subtitle formats |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Online recording and screen capture |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integration with Feishu, DingTalk, and Tencent Docs |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
听脑AI
Choose 听脑AI if you need transcribing and summarizing chinese-language business meetings — strengths include real-time transcription with speaker separation for chinese-language meetings.
CallMiner
听脑AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while 听脑AI is strong for transcribing and summarizing chinese-language business meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and 听脑AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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