CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Sybill: AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Sybill when drafting post-meeting follow-up emails for reps matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Sybill is an AI assistant for revenue and sales teams that joins calls to record and transcribe meetings, then produces automated meeting and deal summaries ("Magic Summaries"). Beyond note-taking, it drafts follow-up emails, generates meeting-prep briefs, and pushes updates into the CRM, with an "Ask Sybill" feature for querying deals, calls, and email context. It captures meetings on Zoom, Google Meet, Microsoft Teams, and Webex, and integrates with Salesforce, HubSpot, Zoho, and Microsoft Dynamics, plus Slack, Gmail, Outlook, dialers (Outreach, Salesloft, Zoom Phone, Dialpad), and API/webhooks. The permanent free plan includes unlimited call recordings and transcripts, 500 credits per week, AI meeting summaries capped at 20 per month per team, and three months of data storage. Paid Pro and Business tiers add unlimited summaries and storage, CRM autofill, deal workspace, and API/MCP access.
Best suited for
CallMiner is custom pricing (contact sales); Sybill is from $0/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Sybill |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Magic Summaries |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Call recording & transcription |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Ask Sybill |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | CRM Autofill |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Automated follow-up emails |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Magic Summaries |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Sybill
Choose Sybill if you need automatically capturing and summarizing sales calls and customer meetings — strengths include records and transcribes meetings across all major platforms (zoom, google meet, teams, webex).
CallMiner
Sybill
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Sybill is strong for automatically capturing and summarizing sales calls and customer meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and Sybill is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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