CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. SummarizeX: AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and SummarizeX when turning recorded lectures into structured study notes matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
SummarizeX is an AI voice-recording and note-taking app built by SoftRadix Technologies that lets you capture meetings, calls, lectures, and personal voice memos and turn them into transcripts and structured summaries. You can record live audio directly on a phone, Apple Watch, or Wear OS device, including offline without an internet connection, or import existing files such as audio, video, PDFs, Word documents, spreadsheets, and images containing text, as well as YouTube and website links. Its AI engine transcribes speech in more than 120 languages and offers several summary output formats, including a quick overview with key points, a detailed summary, a lecture-notes mode, and a structured list of action items for meetings. An interactive chat feature lets you ask questions about any transcript. The app integrates with Zoom, Google Meet, and Microsoft Teams for meeting capture, and supports multi-format export. SummarizeX is available on iOS (iPhone, iPad, Apple Watch, Mac with Apple Silicon, and Vision Pro), Android phones and Wear OS, and as a web app at app.summarizex.ai. The website footer reflects active operation into 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); SummarizeX is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | SummarizeX |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Records meetings, calls, lectures, and voice memos on phone, Apple Watch, or Wear OS, including offline |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI transcription supporting 120+ languages |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multiple summary formats: overview/key points, detailed summary, lecture notes, and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Imports audio, video, PDFs, documents, images with text, plus YouTube and website links |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Interactive chat to ask questions about a transcript |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Zoom, Google Meet, and Microsoft Teams |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
SummarizeX
Choose SummarizeX if you need capturing and summarizing in-person or remote meetings with action items — strengths include wide platform coverage including ios, android, smartwatches, and web.
CallMiner
SummarizeX
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while SummarizeX is strong for capturing and summarizing in-person or remote meetings with action items. Both transcribe and summarize meetings.
CallMiner is custom pricing and SummarizeX is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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