CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. SubEasy: SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and SubEasy when generating multilingual subtitles and captions for videos and social media content matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
SubEasy is an AI platform that transcribes audio and video into text and generates captions, summaries, and notes across 100+ languages.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
SubEasy is an AI-powered transcription and subtitling platform that converts audio and video files into accurate text transcripts and styled, animated captions. Users can upload media or paste a YouTube or TikTok link, and the tool produces both subtitle and transcript views with speaker identification, precise timecodes, and filler-word removal. It supports over 100 languages and offers context-aware translation, AI dubbing with voice swapping, and video OCR for hardcoded subtitles. Beyond raw transcription, its AI Companion turns transcripts into summaries, detailed notes, meeting minutes, and repurposed content such as blog posts, and lets users query the transcript through an "Ask ChatGPT" interface to pull out insights. An AI refine-and-correct tool fixes grammar and recognition errors. SubEasy is aimed at content creators, podcasters, educators, researchers, marketing teams, and corporate users who need multilingual transcription, captioning, and quick conversation summaries. It runs on a freemium model with a small number of free daily transcripts and paid tiers unlocking unlimited transcription and exports.
Best suited for
CallMiner is custom pricing (contact sales); SubEasy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | SubEasy |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI transcription of uploaded audio/video plus direct YouTube and TikTok link transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker identification and filler-word removal with precise subtitle timecodes |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI Companion that generates summaries, detailed notes, and meeting minutes from transcripts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Ask ChatGPT querying to extract insights and answer questions about a transcript |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Context-aware translation and AI dubbing/voice swapping across 100+ languages |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Animated, customizable captions with fonts, colors, and effects plus video OCR |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
SubEasy
Choose SubEasy if you need transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes — strengths include combines transcription with summaries, notes, and transcript q&a in one tool.
CallMiner
SubEasy
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while SubEasy is strong for transcribing and summarizing podcasts, interviews, or recorded meetings into notes and minutes. Both transcribe and summarize meetings.
CallMiner is custom pricing and SubEasy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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