CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Stenomatic: AI live translation and captioning platform that delivers real-time interpretation and translated captions for conferences, meetings, and webinars. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Stenomatic when providing real-time interpretation for a multilingual webinar matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI live translation and captioning platform that delivers real-time interpretation and translated captions for conferences, meetings, and webinars.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Stenomatic is an AI-powered live translation platform built to remove language barriers during conferences, meetings, webinars, and other live events. It provides real-time voice-to-voice interpretation along with translated live captions and transcription, so multilingual audiences can follow a session in their preferred language. The platform is described as supporting a large number of languages, including multi-directional conversations across well over one hundred language combinations, and it allows custom terminology input so specialized or industry-specific vocabulary is handled more accurately. A key design choice is that it is platform-agnostic and requires no app download: attendees open a branded web link on a phone or computer to receive live transcription and audio translation, and organizers can connect it to event A/V or video-conferencing setups, with a documented integration for the InEvent platform and an API and embeddable widget for deeper integration. Stenomatic targets remote, hybrid, and in-person scenarios and markets to international conferences, NGOs, broadcasters, and worship events, and it highlights accessibility for Deaf and hard-of-hearing attendees through real-time subtitles. The product is actively operating, with current marketing and integration pages, and emphasizes fast setup for connecting to live events. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Stenomatic is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Stenomatic |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time voice-to-voice interpretation for live events |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Translated live captions and on-screen transcription |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Support for a very large set of languages and multi-directional conversations |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | No-download attendee access via a branded web link |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Custom terminology input for specialized vocabulary |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | API, embeddable widget, and InEvent integration |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Stenomatic
Choose Stenomatic if you need adding live translated captions to an international conference or summit — strengths include attendees need no app install, just a web link.
CallMiner
Stenomatic
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Stenomatic is strong for adding live translated captions to an international conference or summit. Both transcribe and summarize meetings.
CallMiner is custom pricing and Stenomatic is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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