CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. SpeechMind: German AI meeting-protocol software that turns recordings into structured minutes, built for municipalities, public administration and governance bodies. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and SpeechMind when documenting municipal, ministerial and utility meetings under dsgvo requirements matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
German AI meeting-protocol software that turns recordings into structured minutes, built for municipalities, public administration and governance bodies.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
SpeechMind is a German AI-powered meeting-documentation product that automatically converts audio or video recordings of meetings into structured protocols. Operating from Germany and used by public-sector organizations such as municipalities, cities, municipal utilities and ministries as well as banks and other administration-heavy bodies, it is positioned as secure, DSGVO-compliant transcription made in Germany. SpeechMind lets users choose between output styles, including a compact results protocol (Ergebnisprotokoll), a detailed progress protocol (Verlaufsprotokoll) often rendered in the subjunctive form used in German administrative minutes, and word-for-word transcripts, each clearly structured with tasks and resolutions. The platform performs automatic speaker identification, recognizes domain-specific administrative and governance terminology, handles meetings of unlimited length, and exports to Word documents. A companion mobile app for iOS and Android allows on-site recording via smartphone or tablet without external microphones, with recordings uploaded automatically to the SpeechMind web application for processing. SpeechMind integrates with Microsoft Teams, Zoom, Webex and Google Meet to pull in recordings, and runs on European servers with ISO 27001 and ISO 9001 certification, storing data in Europe and stating that customer content is not used for AI training. The product is actively offered through 2026 with current client references. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); SpeechMind is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | SpeechMind |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic conversion of recordings into structured minutes (results, progress and verbatim protocols) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Tasks and resolutions captured and clearly structured in each protocol |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic speaker identification and recognition of administrative terminology |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Mobile app (iOS/Android) for on-site recording |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Integrations with Microsoft Teams, Zoom, Webex and Google Meet |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Word document export |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
SpeechMind
Choose SpeechMind if you need generating formal minutes for council, committee and governance meetings — strengths include purpose-built for german public administration and formal governance minutes.
CallMiner
SpeechMind
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while SpeechMind is strong for generating formal minutes for council, committee and governance meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and SpeechMind is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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