CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Skribe: Skribe is an AI-powered digital reporting and deposition intelligence platform that captures, transcribes, and analyzes legal depositions and sworn testimony. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Skribe when searching and reviewing testimony to find and clip key moments matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Skribe is an AI-powered digital reporting and deposition intelligence platform that captures, transcribes, and analyzes legal depositions and sworn testimony.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Skribe is a digital reporting and deposition intelligence platform built for litigation teams as an alternative to traditional stenographic court reporting. It captures depositions and sworn proceedings through three methods: Skribe Live, which hosts depositions over Zoom; Skribe Link, a branded recording bot that captures Zoom proceedings even when you are not the host; and Skribe Library, which lets users upload existing audio or video files. Transcription uses automated speech recognition to produce a rough, video-synced draft within minutes, after which professional transcriptionists proofread and correct the text, with human-verified final transcripts delivered in roughly five to seven days. The platform pairs video with searchable transcripts, supports keyword search to locate exact moments, and lets users create and share video clips that play in a browser. It is aimed at attorneys, law firms, and litigation teams conducting depositions and examinations under oath, and is positioned as a more affordable, faster option than conventional court reporting services.
Best suited for
CallMiner is custom pricing (contact sales); Skribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Skribe |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Skribe Live for hosting depositions over Zoom |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Skribe Link branded bot to record Zoom proceedings without being host |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Skribe Library for uploading existing audio and video files |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI (ASR) rough transcript generated within minutes, then human-proofread final transcript |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Video-synced transcripts with keyword search to find exact moments |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Self-service video clip creation and browser-based sharing |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Skribe
Choose Skribe if you need recording and transcribing remote or in-person legal depositions — strengths include faster and more affordable than traditional stenographic court reporting.
CallMiner
Skribe
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Skribe is strong for recording and transcribing remote or in-person legal depositions. Both transcribe and summarize meetings.
CallMiner is custom pricing and Skribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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