CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Senstone: Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Senstone when dictating notes and reminders hands-free for busy professionals and students matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Senstone, currently sold as the Scripter, is a wearable voice assistant: a small device worn as a clip or pendant that lets you capture spoken notes, ideas, and dictations hands-free without reaching for your phone. Pressing the device records your voice, which its companion app then transcribes into text, organizes, stores, and lets you share. The platform handles voice-to-text in 12+ languages, including English, French, German, Arabic, and Ukrainian, and uses AI to clean up transcripts with punctuation and titling. Beyond plain transcription, the app generates summaries and action items, recognizes keywords, and can create lists and reminders via hashtags. The device syncs continuously with your smartphone and stores recordings locally when out of range, and notes can be shared to apps like Gmail. It is aimed at professionals, students, writers, and anyone who wants to capture thoughts on the move and turn them into searchable text. Senstone positions Scripter as an on-demand, pick-and-choose alternative to always-on life-logging wearables, emphasizing long battery life and selective recording.
Best suited for
CallMiner is custom pricing (contact sales); Senstone is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Senstone |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Wearable clip/pendant device for hands-free voice capture |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Voice-to-text transcription in 12+ languages |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI-generated summaries and action items from notes |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Keyword recognition with lists and reminders via hashtags |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Continuous sync to companion app with offline on-device storage |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Sharing of text and audio notes to apps like Gmail |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Senstone
Choose Senstone if you need capturing ideas, to-dos, and voice memos on the go and converting them to text — strengths include hands-free, always-on-you capture without pulling out a phone.
CallMiner
Senstone
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Senstone is strong for capturing ideas, to-dos, and voice memos on the go and converting them to text. Both transcribe and summarize meetings.
CallMiner is custom pricing and Senstone is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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