CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. SeaMeet: AI meeting copilot offering real-time multilingual transcription, summaries, and action items, with strong support for Taiwanese and regional accents. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and SeaMeet when capturing google meet or teams meetings with automatic summaries and action items matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI meeting copilot offering real-time multilingual transcription, summaries, and action items, with strong support for Taiwanese and regional accents.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
SeaMeet is an AI meeting assistant built by Seasalt.ai, a company founded in Seattle that operates its development and support center in Taiwan and focuses on the linguistically diverse Asia-Pacific market. SeaMeet acts as a copilot for meetings and calls: users invite the SeaMeet bot into a meeting, and it automatically records, transcribes, and analyzes the conversation. It supports online meeting platforms including Google Meet and Microsoft Teams, and it generates real-time multilingual transcripts, with documented support for Chinese, Japanese, and English trilingual transcription as well as live translation. After a meeting, SeaMeet produces structured outputs such as summaries, discussion topics, action items, and AI meeting analysis, and it can automatically share records with participants. Meeting notes are stored in a searchable workspace and can be exported to Google Docs. A particular emphasis of the product is accurate recognition of Taiwanese Mandarin and regional accents, reflecting Seasalt.ai's focus on Taiwan and Southeast Asia. The product is actively maintained, with published version-release information and integrations available through the Chrome Web Store and Google Workspace Marketplace. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); SeaMeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | SeaMeet |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Bot joins meetings to record and transcribe automatically |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time multilingual transcription including Chinese, Japanese, and English |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Live translation during meetings |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Automatic summaries, discussion topics, and action items |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | AI meeting analysis and searchable meeting workspace |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Export to Google Docs and automatic record sharing with participants |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
SeaMeet
Choose SeaMeet if you need multilingual teams across taiwan and southeast asia needing accurate local-accent transcription — strengths include strong recognition of taiwanese mandarin and regional asia-pacific accents.
CallMiner
SeaMeet
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while SeaMeet is strong for multilingual teams across taiwan and southeast asia needing accurate local-accent transcription. Both transcribe and summarize meetings.
CallMiner is custom pricing and SeaMeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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