CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Scriptli: Swiss AI transcription tool specialising in Swiss German audio, with output formats including meeting notes, summaries and verbatim transcripts. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Scriptli when generating shareable meeting notes with actions and decisions from audio matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Swiss AI transcription tool specialising in Swiss German audio, with output formats including meeting notes, summaries and verbatim transcripts.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Scriptli is a Swiss AI transcription platform that specialises in converting Swiss German audio into Standard German text, while also handling other languages. Built and hosted with a Swiss orientation (its site is marked "Made in Switzerland"), it targets a gap that many international tools handle poorly: the many regional Swiss German dialects such as Zurituutsch, Barndutsch and Baseldytsch. Users upload audio files in common formats such as MP3, WAV, AAC, FLAC and M4A, or record directly in the browser, and Scriptli returns text in a choice of output styles. These include structured paragraphs with headings, concise summaries, word-for-word verbatim, interview-style speaker dialogue, a dedicated meeting-notes format that captures actions and decisions, and a to-do list view. Results can be exported to Word, PDF or plain text. The vendor states accuracy of roughly 89-94% on clear audio and additionally offers a professional manual transcription service for higher-accuracy needs. Pricing is credit-based with a small free monthly allowance, avoiding mandatory subscriptions. As of 2025/2026 the official website at scriptli.ch resolves to a live, actively maintained product. It is well suited to Swiss professionals who need accurate transcription and meeting notes from dialect audio. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Scriptli is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Scriptli |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Swiss German dialect transcription into Standard German text |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Meeting-notes output format capturing actions and decisions |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multiple output styles: structured, summary, verbatim, interview, to-do list |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Browser-based audio recording plus upload of common audio formats |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Export to Word, PDF or TXT |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Optional professional manual transcription service for higher accuracy |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Scriptli
Choose Scriptli if you need transcribing recorded swiss german meetings or interviews into german text — strengths include specialised handling of hard-to-transcribe swiss german dialects.
CallMiner
Scriptli
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Scriptli is strong for transcribing recorded swiss german meetings or interviews into german text. Both transcribe and summarize meetings.
CallMiner is custom pricing and Scriptli is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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