CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Scribenote: Scribenote is an AI scribe for veterinary clinics that records appointments and calls, transcribes the conversation, and automatically generates clinical notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Scribenote when documenting client phone calls and callbacks via scribephone matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Scribenote is an AI scribe for veterinary clinics that records appointments and calls, transcribes the conversation, and automatically generates clinical notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Scribenote is a veterinary-specific AI scribe that automates clinical documentation. Veterinary professionals record appointments, client callbacks, phone calls, and other conversations on a phone, tablet, or computer, and Scribenote transcribes the audio and generates structured medical records such as SOAP notes. Notes can be produced in two clicks using adaptive templates or a template library, and the tool can also generate client discharge summaries from the records. ScribePhone lets users place client calls directly within Scribenote and automatically produce notes from them. The platform integrates with veterinary practice management systems (PIMS): a Widget Mode works with systems such as Avimark, Cornerstone, ezyVet, and Covetrus Pulse, while PIMSPal supports Covetrus Pulse and ezyVet. Teams Mode supports collaboration, record transfer, and shared templates across a clinic. Scribenote is SOC 2 Type II certified. It is built for solo veterinarians, clinics, and multi-clinic groups that want to reduce time spent on documentation and focus on patient care.
Best suited for
CallMiner is custom pricing (contact sales); Scribenote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Scribenote |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI-generated SOAP notes and other clinical note formats |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Records appointments, client callbacks, and phone calls on phone, tablet, or computer |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | ScribePhone for placing client calls and auto-generating notes from them |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Adaptive templates and a template library, plus automatic client discharge summaries |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | PIMS integration via Widget Mode and PIMSPal (e.g., Avimark, Cornerstone, ezyVet, Covetrus Pulse) |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Teams Mode for collaboration, record transfer, and shared templates |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Scribenote
Choose Scribenote if you need generating soap notes from veterinary appointments and consultations — strengths include purpose-built for veterinary documentation rather than generic note-taking.
CallMiner
Scribenote
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Scribenote is strong for generating soap notes from veterinary appointments and consultations. Both transcribe and summarize meetings.
CallMiner is custom pricing and Scribenote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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