CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. ScribeBuddy: AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and ScribeBuddy when generating multilingual subtitles for podcasts and video content matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
ScribeBuddy is an AI-powered transcription platform that converts audio and video content into text and subtitles across more than one hundred languages. Users upload recordings or capture live speech, and ScribeBuddy returns a transcript with speaker recognition and timestamps, which can then be summarized, translated, or turned into subtitle files for accessibility and wider reach. The service is positioned for a broad range of source material, including video files, podcasts, meetings and interviews, lectures, voice memos, and YouTube videos, making it relevant to creators as well as professionals who need records of conversations. Beyond core transcription, ScribeBuddy offers AI summaries that distill key information from a recording, real-time live transcription, and translation into a large set of languages so the same content can be repurposed for international audiences. It is available across platforms including iPhone, Android, Mac, and Windows. ScribeBuddy provides a free option for short files alongside pay-as-you-go and paid plans, lowering the barrier for individuals to try the tool before committing while still scaling to larger transcription and subtitling workloads for teams handling meetings, interviews, and media content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); ScribeBuddy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | ScribeBuddy |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI transcription of audio and video with speaker recognition and timestamps |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Subtitle generation for accessibility and content repurposing |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Translation across a large set of languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI summaries that distill key information from recordings |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Real-time live transcription of speech |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Cross-platform availability on iPhone, Android, Mac, and Windows |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
ScribeBuddy
Choose ScribeBuddy if you need transcribing meetings and interviews into searchable text — strengths include handles meetings, interviews, podcasts, and lectures in one tool.
CallMiner
ScribeBuddy
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while ScribeBuddy is strong for transcribing meetings and interviews into searchable text. Both transcribe and summarize meetings.
CallMiner is custom pricing and ScribeBuddy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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