CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Salesken: Real-time AI sales cues and conversation intelligence The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Salesken when coaching at scale matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Real-time AI sales cues and conversation intelligence
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Salesken is a conversation-intelligence platform that helps sales teams improve by analyzing their calls. It records and transcribes conversations across major conferencing platforms, generates summaries and action items, and applies analytics to surface what is working in winning calls versus losing ones. A key part of Salesken is real-time guidance: it can provide cues to reps during live calls to keep conversations on track. After calls, managers get coaching tools, scorecards, and pipeline insights that connect conversations to deal outcomes, and the platform integrates with CRMs so data and follow-ups flow into existing systems. Salesken is aimed at mid-market and enterprise revenue teams that want data-driven coaching at scale rather than just meeting notes. Because it is sales-specific, it is most valuable for organizations where call quality directly affects revenue and where managers need visibility into many reps and conversations. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Salesken is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Salesken |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Recording and transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time call cues |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Coaching scorecards and analytics |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | CRM integrations |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Recording and transcription |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Salesken
Choose Salesken if you need real-time sales call guidance — strengths include real-time guidance during calls.
CallMiner
Salesken
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Salesken is strong for real-time sales call guidance. Both transcribe and summarize meetings.
CallMiner is custom pricing and Salesken is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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