CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. SalesHood: SalesHood is an AI sales enablement and coaching platform that transcribes practice and pitch recordings into searchable text and scores reps' spoken sales conversations. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and SalesHood when coaching reps with ai roleplay scoring on tone, messaging, and filler words before live calls matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
SalesHood is an AI sales enablement and coaching platform that transcribes practice and pitch recordings into searchable text and scores reps' spoken sales conversations.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
SalesHood is a revenue enablement and sales coaching platform built for sales teams, managers, and enablement leaders. Within its coaching workflows, reps record or upload pitch practice, deal-win stories, and huddle videos, which SalesHood automatically transcribes into searchable text. The transcription turns spoken audio into text, tags it, and adds it to a content library, so users can search across recordings for a keyword and skip directly to the timestamped segment where it was said, with the term highlighted. SalesHood also offers AI Role Play, where reps practice realistic buyer conversations against AI personas and receive real-time scoring and sentiment analysis on tone, pace, clarity, messaging accuracy, and filler words. Managers review submitted recordings against scorecards and coaching criteria, and dashboards surface skill gaps and performance trends. Alongside these voice-and-transcription features, the broader platform includes digital sales rooms, content management, onboarding, and certification. It is geared toward developing sellers and standardizing how winning sales conversations are captured and coached.
Best suited for
CallMiner is custom pricing (contact sales); SalesHood is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | SalesHood |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic video/audio transcription of pitches, deal-win stories, and huddle recordings into searchable text |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Keyword search across recordings with timestamped highlighting to jump to the exact moment a term is spoken |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI Role Play simulating buyer conversations with real-time scoring and sentiment analysis |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI coaching feedback on tone, pace, clarity, messaging accuracy, and filler words |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Manager review of submitted recordings against scorecards and coaching criteria |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Coaching dashboards tracking individual and team performance trends and skill gaps |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
SalesHood
Choose SalesHood if you need transcribing and searching recorded sales pitch and deal-win videos to share best practices — strengths include transcribes spoken practice and pitch recordings into searchable, timestamped text for easy review.
CallMiner
SalesHood
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while SalesHood is strong for transcribing and searching recorded sales pitch and deal-win videos to share best practices. Both transcribe and summarize meetings.
CallMiner is custom pricing and SalesHood is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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