CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Rimo Voice: Japanese AI meeting assistant by Rimo LLC that joins calls via a recording bot, transcribes in 30+ languages, and generates minutes, with data stored in Japan. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Rimo Voice when multinational teams in japan needing multilingual transcription matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Japanese AI meeting assistant by Rimo LLC that joins calls via a recording bot, transcribes in 30+ languages, and generates minutes, with data stored in Japan.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Rimo Voice is an AI transcription and meeting-minutes service developed by Rimo LLC, a Japan-based company, with a strong focus on accurate Japanese-language recognition. It is optimized for Japanese, handling kanji, katakana, punctuation, and specialized or company-specific terminology through dictionary registration, while also supporting more than 30 languages for multinational teams. Rimo Voice can join online meetings through a recording bot across Zoom, Google Meet, Microsoft Teams, and Webex, or transcribe uploaded recordings. It provides real-time, high-precision transcription, automatically generates summaries and suggested next actions, separates statements by speaker, and removes filler words such as "um" and "uh." Teams can collaboratively edit meeting minutes in real time and manage them centrally in shared folders, and the service integrates with CRM systems such as Salesforce and Microsoft Dynamics 365. On security, meeting data is stored within Japan by default (with US or EU storage available on request), and the service holds ISO 27001 and ISO 27017 certifications, with encryption, IP restrictions, and single sign-on. Rimo Voice is best for Japanese organizations and multinational teams operating in Japan that need reliable Japanese transcription and AI-generated minutes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Rimo Voice is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Rimo Voice |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Recording bot for Zoom, Google Meet, Teams, and Webex |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | High-precision Japanese transcription with custom dictionaries |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Support for 30+ languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI summaries, next actions, and filler-word removal |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Real-time collaborative editing of minutes |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Data residency in Japan with ISO 27001/27017 certification |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Rimo Voice
Choose Rimo Voice if you need japanese companies automating meeting minutes — strengths include strong japanese-language accuracy and terminology handling.
CallMiner
Rimo Voice
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Rimo Voice is strong for japanese companies automating meeting minutes. Both transcribe and summarize meetings.
CallMiner is custom pricing and Rimo Voice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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