CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Recast Studio: AI video repurposing tool that turns webinars, podcasts, interviews, and Zoom recordings into captioned clips and written content. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Recast Studio when repurposing a zoom interview into blog posts and linkedin content matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI video repurposing tool that turns webinars, podcasts, interviews, and Zoom recordings into captioned clips and written content.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Recast Studio is an AI-powered video editor and repurposing platform aimed at marketing teams, podcasters, and content creators who produce long-form recordings. Its core promise is to take webinars, podcasts, interviews, and Zoom recordings and turn them into social-ready clips and written assets without manual scrubbing. The platform transcribes uploaded recordings and supports transcript-based editing, where highlighting or deleting text trims the underlying video, alongside automatic reframing with face detection and filler-word and pause removal. It generates captions synced to edits across more than twenty languages and can produce audiograms and template-based clips in multiple aspect ratios. Beyond video, Recast can draft blog posts, show notes, LinkedIn posts, and email summaries directly from a recording's transcript, and it includes direct publishing and scheduling to channels such as TikTok, Instagram, YouTube, Facebook, LinkedIn, and X, plus a shared team workspace. Because it explicitly accepts webinar and Zoom recordings, it bridges the gap between meeting and event recordings and short-form distribution. Recast Studio is actively operating, with current testimonials and functional sign-up on its site, and offers a free tier alongside paid plans. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Recast Studio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Recast Studio |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Transcribes webinars, podcasts, interviews, and Zoom recordings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Transcript-based editing that trims video by editing text |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic reframing with face detection and filler-word/pause removal |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Caption generation synced to edits across 20+ languages |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | AI-generated blog drafts, show notes, LinkedIn posts, and email summaries |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Direct publishing and scheduling to multiple social platforms |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Recast Studio
Choose Recast Studio if you need turning a recorded webinar into short captioned clips for social channels — strengths include explicitly handles webinar and zoom recordings, not just podcasts.
CallMiner
Recast Studio
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Recast Studio is strong for turning a recorded webinar into short captioned clips for social channels. Both transcribe and summarize meetings.
CallMiner is custom pricing and Recast Studio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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