CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Recap AI: An Apple-platform app that records, transcribes, and summarizes meetings, lectures, videos, and podcasts, with a chat-with-your-notes feature. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Recap AI when turning lectures or podcasts into searchable notes and summaries matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
An Apple-platform app that records, transcribes, and summarizes meetings, lectures, videos, and podcasts, with a chat-with-your-notes feature.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Recap AI is an AI note-taking and summarization app for Apple platforms that turns meetings, lectures, videos, and podcasts into transcripts and shareable summaries. Users can record audio or work from existing content, and the app produces searchable transcriptions along with summaries that highlight key points and action items. A chat feature lets users ask questions about their notes and receive answers with citations back to the source material, and one-click sharing lets recipients view and interact with notes without creating an account. The app is developed by Blacksheep Lab (Gray Matter Enterprise Inc.) and runs on iPhone, iPad, Mac, and Apple Vision, with iPod touch support as well. It emphasizes letting users stay engaged in a conversation or recording rather than taking notes manually, then surfacing insights afterward. Recap AI includes search across recorded material and references encryption and privacy protections for stored content. It is offered as a free download with optional paid upgrades for additional capabilities. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Recap AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Recap AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Summaries highlighting key points and action items |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Chat with your notes with cited answers |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Records, transcribes, and summarizes meetings, lectures, videos, and podcasts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Searchable AI transcriptions |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | One-click sharing that requires no account for recipients |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Available on iPhone, iPad, Mac, and Apple Vision |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Recap AI
Choose Recap AI if you need summarizing recorded meetings and capturing action items — strengths include handles multiple content types beyond meetings, including lectures and podcasts.
CallMiner
Recap AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Recap AI is strong for summarizing recorded meetings and capturing action items. Both transcribe and summarize meetings.
CallMiner is custom pricing and Recap AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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