CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Read.ai: Meeting summaries with engagement and sentiment analytics Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Read.ai when personal meeting coaching matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Meeting summaries with engagement and sentiment analytics
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Read.ai generates AI summaries, transcripts, and live notes for meetings, and adds a personalized meeting coach with speaker and engagement analytics. It works across Zoom, Google Meet, and Microsoft Teams, supports 20+ languages, and integrates with Slack, Salesforce, HubSpot, Notion, and Jira. The permanent free plan covers 5 meeting transcripts per month (reports kept about a year); video and audio playback are reserved for the Enterprise tier and above.
Best suited for
CallMiner is custom pricing (contact sales); Read.ai is from $15/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Read.ai |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI summaries |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Meeting coach |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Engagement analytics |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | 20+ languages |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | AI summaries |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Meeting coach |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Read.ai
Choose Read.ai if you need ai summaries with meeting analytics — strengths include permanent free plan (5 meeting transcripts per month).
CallMiner
Read.ai
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Read.ai is strong for ai summaries with meeting analytics. Both transcribe and summarize meetings.
CallMiner is custom pricing and Read.ai is from $15/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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