CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. quso.ai: All-in-one AI suite that transcribes and repurposes podcasts, interviews, and webinars into short clips, subtitles, and social posts. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and quso.ai when repurposing a podcast transcript into social posts and carousels matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
All-in-one AI suite that transcribes and repurposes podcasts, interviews, and webinars into short clips, subtitles, and social posts.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
quso.ai, formerly known as vidyo.ai, is an all-in-one social media AI suite that transforms long-form recordings into short-form clips and accompanying written content. It transcribes uploaded videos and audio and uses scene detection and highlight extraction to surface the most engaging moments, then generates vertical clips with animated, multi-language subtitles available in many caption styles. Although it serves general social media creators, the platform explicitly handles podcasts, interviews, and webinars, making it relevant for repurposing recorded conversations and sessions rather than only scripted video. From a transcript it can produce text-based social posts and carousels, AI captions, and hashtags, and its text-based editor lets users trim footage and remove filler words without traditional timeline editing. A built-in B-roll library, content planning, scheduling across multiple social platforms, and analytics round out the workflow so a single recording can move from upload to published posts in one dashboard. quso.ai is actively operating in 2025/2026, with its marketing materials citing a multi-million-user base. It is best suited to creators, coaches, and business teams who record interviews, podcasts, or webinars and want to turn them into distributable short-form content with transcription handled automatically. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); quso.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | quso.ai |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic transcription of uploaded podcasts, interviews, and webinars |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI clip generation using scene detection and highlight extraction |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multi-language animated subtitles with many caption styles |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Text-based video editing with filler-word removal |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Repurposing transcripts into social posts, carousels, captions, and hashtags |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Scheduling, B-roll library, content planning, and analytics across platforms |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
quso.ai
Choose quso.ai if you need turning a recorded interview or webinar into captioned short-form clips — strengths include handles interview, podcast, and webinar recordings, not just scripted video.
CallMiner
quso.ai
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while quso.ai is strong for turning a recorded interview or webinar into captioned short-form clips. Both transcribe and summarize meetings.
CallMiner is custom pricing and quso.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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