CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Qualtranscribe: Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Qualtranscribe when producing analysis-ready transcripts for academic, clinical, and market research matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Qualtranscribe (QUALTRANSCRIBE LLC) is a transcription and translation service built primarily for qualitative researchers, market research teams, academic, clinical, legal, and business professionals. Users upload audio or video recordings of interviews, focus groups, and calls, and choose between human-verified transcripts produced by trained transcriptionists or faster AI-generated drafts. Transcripts are delivered with speaker labels, timestamps, and a choice of clean verbatim or full verbatim formatting. Its AI layer, branded Smart Insights Studio, turns uploaded recordings into instant summaries, research memos, thematic analysis, sentiment and emotion mapping, and extracted action items, and can export structured CSV files for direct import into qualitative analysis tools. It supports transcription across many languages and emphasizes confidential handling with HIPAA and GDPR compliance. The platform integrates with NVivo and ATLAS.ti to fit existing qualitative research workflows. Capture is upload-based rather than via a live meeting-joining bot, making it best suited to researchers and analysts who record sessions and need analysis-ready transcripts and first-pass insights rather than real-time meeting note-taking.
Best suited for
CallMiner is custom pricing (contact sales); Qualtranscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Qualtranscribe |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Human-verified transcription with clean or full verbatim options, speaker labels, and timestamps |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI transcription drafts via Smart Insights Studio from uploaded recordings |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI-generated summaries, research memos, thematic analysis, sentiment mapping, and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Transcription and translation across many languages |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | HIPAA- and GDPR-compliant confidential handling |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations and CSV exports for NVivo and ATLAS.ti |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Qualtranscribe
Choose Qualtranscribe if you need transcribing and analyzing qualitative research interviews and focus groups — strengths include combines human-verified accuracy with optional faster ai drafts and insights.
CallMiner
Qualtranscribe
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Qualtranscribe is strong for transcribing and analyzing qualitative research interviews and focus groups. Both transcribe and summarize meetings.
CallMiner is custom pricing and Qualtranscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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