CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Prosa Meemo: Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Prosa Meemo when documenting council and institutional sessions that require local language accuracy matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Prosa Meemo is a meeting transcription product developed by Prosa.ai, an Indonesian natural language processing and speech technology company founded in 2017 and based in Indonesia. Meemo is built on Prosa.ai's own Bahasa Indonesia speech recognition models, which the company develops specifically for Indonesian language and local linguistic context rather than adapting foreign models. The tool automatically converts meeting audio into text in a matter of minutes and provides a meeting management workspace where transcripts can be reviewed and insights shared with participants. Because it is built around domestically developed language technology and can be deployed for organizations with data-residency and security requirements, Meemo has seen adoption among Indonesian enterprises, educational institutions, and government bodies, including regional legislative councils. Prosa.ai is a venture-backed company whose broader portfolio spans speech analytics, voice biometrics, and conversational AI, with meeting transcription offered as part of its business optimization solutions. Meemo is accessed through a dedicated web portal and is positioned as a local, secure alternative to international transcription services for organizations that need accurate Bahasa Indonesia meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Prosa Meemo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Prosa Meemo |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic meeting transcription powered by Bahasa Indonesia speech recognition |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Locally developed language models tuned for Indonesian |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Meeting management workspace for reviewing transcripts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Sharing of meeting transcripts and insights with participants |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Web-based access through a dedicated portal |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Backed by a company with security-focused deployment for enterprise and government |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Prosa Meemo
Choose Prosa Meemo if you need transcribing bahasa indonesia business and government meetings — strengths include built specifically for bahasa indonesia rather than treating it as an add-on language.
CallMiner
Prosa Meemo
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Prosa Meemo is strong for transcribing bahasa indonesia business and government meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and Prosa Meemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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