CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Parabol: Free, open-source agile meeting tool for retrospectives, sprint poker, and standups with automated meeting summaries and AI topic grouping. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Parabol when facilitating sprint poker estimation sessions matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Free, open-source agile meeting tool for retrospectives, sprint poker, and standups with automated meeting summaries and AI topic grouping.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Parabol is a free, open-source platform built for facilitating agile meetings, with a particular focus on sprint retrospectives alongside estimation (sprint poker) and team check-ins. Its retrospective experience follows a structured reflect, group, vote, discuss, and action workflow compatible with popular formats like Start/Stop/Continue, 4Ls, and Mad/Sad/Glad, plus custom templates. Facilitators get multiplayer drag-and-drop cards, live task editing, timers, dynamic agenda items, discussion threads, emoji reactions, and a large library of retrospective formats and icebreaker questions. At the end of each retro, Parabol automatically generates a meeting summary that rolls up notes and tasks, posts them to a team timeline, and delivers them to attendees via email or Slack so next steps are clear. Its AI capabilities include automatic naming of grouped card clusters and AI topic summaries to speed up synthesis during retros. Parabol integrates with Jira, GitHub, GitLab, Slack, and Mattermost, and because the codebase is publicly available on GitHub, teams can self-host or review how it works. It is used by hundreds of thousands of people across distributed and remote teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Parabol is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Parabol |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Structured retrospective workflow (reflect, group, vote, discuss, action) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automated meeting summaries delivered via email and Slack |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI auto-naming of grouped cards and AI topic summaries |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Sprint poker estimation and team standup/check-in templates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Large library of retrospective formats and icebreaker questions |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Jira, GitHub, GitLab, Slack, and Mattermost |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Parabol
Choose Parabol if you need running sprint retrospectives for remote and distributed agile teams — strengths include free and open-source with the option to self-host.
CallMiner
Parabol
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Parabol is strong for running sprint retrospectives for remote and distributed agile teams. Both transcribe and summarize meetings.
CallMiner is custom pricing and Parabol is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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