CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Otolio: Japanese AI meeting-minutes service (formerly Smart Scribe) that transcribes and automates the full minutes workflow for businesses. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Otolio when sales teams preparing for and following up on client meetings matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Japanese AI meeting-minutes service (formerly Smart Scribe) that transcribes and automates the full minutes workflow for businesses.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Otolio, formerly known as Smart Scribe (スマート書記), is a Japanese AI meeting-minutes service operated by Epicbase, Inc. It is designed for corporate use and automates the entire meeting documentation process rather than only producing a transcript. Users can record in-person meetings or capture audio from web conferencing tools, after which Otolio automatically transcribes the audio and generates summarized, cleaned-up minutes. Features include speaker visualization, registration of specialized terminology for improved accuracy on industry-specific vocabulary, and filler-word removal. The platform organizes recording, transcription, minutes generation, and follow-up tasks within a single interface, and offers specialized agents oriented toward meeting minutes and toward sales preparation and follow-up. Security is positioned as a core concern for Japanese enterprises: Otolio is ISO 27001 certified, uses encryption, and states that it does not perform unauthorized machine learning on user data. A mobile app supports transcription, audio playback, and file upload. Otolio is aimed at Japanese organizations that hold frequent internal meetings, sales calls, one-on-ones, and executive sessions and want to reduce the administrative burden of writing minutes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Otolio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Otolio |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic transcription of in-person and web-conference audio |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI summarization and cleanup of meeting minutes |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker visualization and specialized terminology registration |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Filler-word removal for cleaner transcripts |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Dedicated minutes and sales agents in one interface |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Mobile app for transcription, playback, and file upload |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Otolio
Choose Otolio if you need japanese companies automating internal meeting minutes — strengths include built for the japanese market with strong handling of japanese minutes workflows.
CallMiner
Otolio
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Otolio is strong for japanese companies automating internal meeting minutes. Both transcribe and summarize meetings.
CallMiner is custom pricing and Otolio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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