CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Olovka AI: AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Olovka AI when converting youtube and online-course videos into organized notes matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Olovka AI is an AI lecture note-taking tool aimed at students who want to focus on listening rather than writing during class. The app records lectures with the goal of high transcription accuracy, provides real-time transcript conversion while recording, and then automatically produces structured, organized notes from the session. It accepts multiple input formats, including live classroom recordings, YouTube videos, and uploaded audio or PDF documents, so students can process both in-person lectures and online course material in one place. A notable capability is assignment detection, where the tool flags homework and tasks mentioned during a lecture so they are not missed. Generated notes are editable and printable, allowing students to refine them and study offline. The service offers free sign-up via Google authentication and runs on AI from OpenAI, with a flashcard feature listed as planned. Olovka positions itself squarely in the education niche for note capture and study, and is marketed toward students at a range of universities. It is best suited to individual learners rather than professional meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Olovka AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Olovka AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Google sign-in for quick onboarding |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Live lecture recording with real-time transcription |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic AI-generated structured notes from lectures |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Multiple inputs: live recordings, YouTube links, and uploaded audio or PDFs |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Assignment and homework detection from lecture audio |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Editable and printable notes for offline study |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Olovka AI
Choose Olovka AI if you need recording and transcribing in-person university lectures — strengths include purpose-built for student lecture capture and study.
CallMiner
Olovka AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Olovka AI is strong for recording and transcribing in-person university lectures. Both transcribe and summarize meetings.
CallMiner is custom pricing and Olovka AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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