CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. NoteWave: An indie AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, Google Meet, in-person, and uploaded audio. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and NoteWave when recording in-person meetings or interviews directly from a phone or browser matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
An indie AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, Google Meet, in-person, and uploaded audio.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
NoteWave is an AI meeting assistant built by Blaze AI Solutions, a small South African startup that launched the product publicly on Product Hunt in September 2025. It is designed to capture meetings wherever they happen: you can record live in the browser or on mobile, connect it to online calls on Zoom, Microsoft Teams, and Google Meet, or upload existing audio files in formats such as MP3, WAV, and M4A. From that audio, NoteWave produces transcripts with speaker identification, AI-generated summaries, automatic topic tagging, and detected action items, aiming to turn raw conversation into a structured record teams can act on. An assistant feature lets users query past meetings in natural language to find what was discussed. The tool supports many languages and is positioned for businesses and teams that want a single place to capture both remote and in-person discussions rather than being locked to one conferencing platform. As an early-stage indie product it is actively iterating, with collaboration and editing features for shared notes. Always confirm current capabilities and any compliance claims directly on the official site before relying on them. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); NoteWave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | NoteWave |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Records and transcribes meetings from Zoom, Microsoft Teams, Google Meet, browser, and mobile |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Uploads and transcribes existing audio files (MP3, WAV, M4A) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker identification and AI-generated summaries |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Automatic topic tagging and action-item detection |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Assistant for querying past meetings in natural language |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Multilingual transcription support |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
NoteWave
Choose NoteWave if you need capturing notes and action items from remote calls across zoom, teams, and google meet — strengths include captures both online and in-person meetings plus uploaded audio in one tool.
CallMiner
NoteWave
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while NoteWave is strong for capturing notes and action items from remote calls across zoom, teams, and google meet. Both transcribe and summarize meetings.
CallMiner is custom pricing and NoteWave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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