CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Noteo.ai: AI meeting transcription and summary tool for Google Meet, Zoom, Teams, and Webex that also covers lectures, webinars, training sessions, and interviews. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Noteo.ai when educators and students capturing lectures, webinars, and training sessions matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI meeting transcription and summary tool for Google Meet, Zoom, Teams, and Webex that also covers lectures, webinars, training sessions, and interviews.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Noteo.ai is an AI-powered meeting transcription and summarization tool that automatically captures and analyzes virtual meetings across Google Meet, Zoom, Microsoft Teams, and Webex. Beyond standard business meetings, the platform explicitly supports lectures, webinars, and training sessions for educational use, as well as sales calls, legal consultations, interviews, and research work, making it relevant to teams in business, education, sales, legal, and hybrid-work settings. Core capabilities include real-time transcription with speaker identification and AI-generated summaries that extract decisions and action items from a conversation. Transcripts are stored in a searchable meeting archive with full-text search so users can quickly locate past discussions, and integrations connect Noteo.ai with tools such as Slack, Notion, Google Drive, and Microsoft 365 to fit existing workflows. The product supports more than 50 languages, broadening its usefulness for international teams. On security and privacy, Noteo.ai describes enterprise-grade protections including AES-256 encryption, GDPR compliance, and SOC 2 Type II certification, and states it does not train AI models on user data while offering custom data retention policies. The service is actively operating and offers a free plan to get started, with additional paid options available. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Noteo.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Noteo.ai |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Auto-join transcription for Google Meet, Zoom, Microsoft Teams, and Webex |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time transcription with speaker identification |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries that extract decisions and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Searchable meeting archive with full-text search |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Support for 50+ languages |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Slack, Notion, Google Drive, and Microsoft 365 |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Noteo.ai
Choose Noteo.ai if you need teams transcribing and summarizing meetings across meet, zoom, teams, and webex — strengths include works across all four major conferencing platforms plus educational sessions like lectures and webinars.
CallMiner
Noteo.ai
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Noteo.ai is strong for teams transcribing and summarizing meetings across meet, zoom, teams, and webex. Both transcribe and summarize meetings.
CallMiner is custom pricing and Noteo.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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