CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Notah: Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Notah when organizations needing arabic-dialect-aware transcription and summaries for zoom, teams, meet, or webex calls matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Notah is an AI meeting assistant developed specifically for the Middle East and North Africa (MENA) region, with a stated focus on Arabic and bilingual Arabic-English teams in markets such as Saudi Arabia and the UAE. Rather than treating Arabic as an afterthought, the product positions itself around regional Arabic dialect coverage and Arabic-English code-switching, the kind of mixed-language conversations common in MENA business settings. Notah records meetings and voice notes and turns them into searchable transcripts, AI-generated summaries, extracted action items, and visual mind maps, creating a searchable record of decisions and follow-ups. It works through a Chrome extension and a web app that runs in desktop and mobile browsers, and supports both online and in-person meetings. According to its own site, Notah integrates with common conferencing platforms including Zoom, Microsoft Teams, Google Meet, and Webex, plus the Saudi work platform Beem, and connects to Google Calendar and Microsoft Outlook so it can join scheduled meetings. The company emphasizes regional considerations such as MENA data residency options and compliance with local data-protection expectations. Notah offers a free tier to get started, with paid plans available for additional capabilities. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Notah is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Notah |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI transcription of meetings and voice notes for Arabic, English, and mixed Arabic-English conversations |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI-generated meeting summaries with extracted action items and key decisions |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Searchable transcripts and meeting archive |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Mind map visualization of meeting content |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Chrome extension plus web app for desktop and mobile browsers |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Zoom, Microsoft Teams, Google Meet, Webex, and the Beem platform |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Notah
Choose Notah if you need bilingual arabic-english business teams in the mena region capturing meeting notes and decisions — strengths include purpose-built for arabic dialects and arabic-english code-switching, a gap in many global tools.
CallMiner
Notah
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Notah is strong for bilingual arabic-english business teams in the mena region capturing meeting notes and decisions. Both transcribe and summarize meetings.
CallMiner is custom pricing and Notah is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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