CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Nota: Nota is an AI note-taking and voice app for Apple devices that transcribes speech in real time and uses AI to refine, summarize, and reshape your notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Nota when capturing voice brain dumps and ideas on the go, including from an apple watch matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Nota is an AI note-taking and voice app for Apple devices that transcribes speech in real time and uses AI to refine, summarize, and reshape your notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Nota, made by Hue Network, Inc., is a note-taking and voice-capture app built for the Apple ecosystem. It lets you record voice memos, brain dumps, meetings, and conversations and transcribes them in real time, with multilingual transcription support (the website cites 45 languages). Beyond voice, you can type in a clean editor, sketch with Apple Pencil, or scan documents, whiteboards, business cards, and receipts using OCR. Built-in AI assists let you rewrite, expand, summarize, clarify, polish, and reshape selected text, and users can choose between available models (Gemini, Claude, or OpenAI) or bring their own key. It runs across iPhone, iPad, Mac, and Apple Watch, with dictation supported directly from the watch. A free tier offers unlimited local notes, voice capture, AI, and drawing on-device with no account required; a Pro subscription adds cloud sync across devices, higher AI usage limits, more transcription time, and collaboration features. It is aimed at founders, creatives, operators, and anyone who wants flexible thought capture.
Best suited for
CallMiner is custom pricing (contact sales); Nota is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Nota |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time multilingual voice transcription (cited at 45 languages) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI assists to rewrite, expand, summarize, clarify, and reshape notes |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multiple capture modes: voice, typing, Apple Pencil sketching, and OCR scanning |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Choice of AI models (Gemini, Claude, OpenAI) with bring-your-own-key option |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Cross-device support across iPhone, iPad, Mac, and Apple Watch |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Cloud sync and collaboration on the Pro tier |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Nota
Choose Nota if you need recording and transcribing in-person meetings and conversations — strengths include free tier works fully on-device with no account required.
CallMiner
Nota
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Nota is strong for recording and transcribing in-person meetings and conversations. Both transcribe and summarize meetings.
CallMiner is custom pricing and Nota is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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