CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. noScribe: Free, open-source desktop transcriber that runs Whisper and pyannote fully locally with speaker identification and a synchronized editor. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and noScribe when journalists generating diarized transcripts of recorded conversations matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Free, open-source desktop transcriber that runs Whisper and pyannote fully locally with speaker identification and a synchronized editor.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
noScribe is a free, open-source desktop transcription tool that runs entirely on the user's own computer to protect the confidentiality of recordings. Licensed under GPL-3.0 and actively maintained, with a v0.7.2 maintenance release in June 2026, it is built around OpenAI's Whisper (via the faster-whisper library) for speech recognition and pyannote for speaker diarization, so it can distinguish between different speakers and label who said what. It understands around 60 languages and supports automatic or manually specified speaker counts. noScribe is primarily designed for producing high-quality transcripts of interviews for qualitative social research and journalistic work, and it ships with a dedicated companion editor, noScribeEdit, that synchronizes audio playback with the transcript text and provides search and replace, formatting, zoom, and playback-speed controls. It supports Windows (with optional CUDA acceleration on Nvidia GPUs), macOS on Apple Silicon, and Linux in both CPU and CUDA versions. Additional capabilities include batch transcription, pause detection and marking, an experimental overlapping-speech detection mode, and export to multiple formats such as HTML, VTT, and TXT, plus an available command-line interface for scripted use. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); noScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | noScribe |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Fully local transcription using Whisper via faster-whisper |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker diarization with pyannote (automatic or manual speaker counts) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Support for around 60 languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Synchronized companion editor (noScribeEdit) with playback follow-along |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Batch transcription, pause detection, and experimental overlapping-speech detection |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Exports to HTML, VTT, and TXT plus a command-line interface |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
noScribe
Choose noScribe if you need researchers transcribing qualitative interviews while keeping data on their own machine — strengths include runs 100% locally to keep sensitive recordings confidential.
CallMiner
noScribe
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while noScribe is strong for researchers transcribing qualitative interviews while keeping data on their own machine. Both transcribe and summarize meetings.
CallMiner is custom pricing and noScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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