CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Nooks: AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Nooks when analyzing and scoring outbound calls for coaching matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Nooks is an AI-powered sales workspace built primarily for outbound prospecting, combining a parallel dialer with conversation intelligence and coaching features. Its core is an AI dialer that places multiple calls at once, detects live human pickups, skips bad numbers and voicemails, and automatically logs notes and call outcomes, increasing the number of live conversations a rep can have. Around the dialer, Nooks provides conversation intelligence: it syncs call recordings and transcripts for unified analysis, generates AI call summaries and dispositions, and produces call scorecards and battlecards to support coaching. Managers can listen to live calls and provide whisper coaching to reps in real time, and a virtual salesfloor supports team collaboration during calling sessions. The platform also includes sequencing, AI-driven research and personalization, intent signals, and lead prioritization to support the broader outbound workflow. Nooks is aimed at sales development representatives, business development teams, and revenue operations leaders at mid-market and enterprise organizations who want to scale outbound calling and conversation analysis together rather than as separate tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Nooks is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Nooks |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI parallel dialer with live human detection and auto-logging |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Conversation intelligence with synced recordings and transcripts |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI call summaries, dispositions, and scorecards |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Live call listening and whisper coaching |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Battlecards and a virtual salesfloor for team collaboration |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Sequencing, research, and intent/lead prioritization |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Nooks
Choose Nooks if you need scaling outbound calling with a parallel ai dialer — strengths include combines outbound dialing and conversation intelligence in one workspace.
CallMiner
Nooks
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Nooks is strong for scaling outbound calling with a parallel ai dialer. Both transcribe and summarize meetings.
CallMiner is custom pricing and Nooks is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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