CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. myMeet.ai: AI meeting assistant that joins calls to record, transcribe, summarize, and extract action items across video platforms. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and myMeet.ai when sales and client teams reviewing call decisions and follow-ups matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI meeting assistant that joins calls to record, transcribe, summarize, and extract action items across video platforms.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
myMeet.ai is an AI meeting assistant that joins your video calls, records them, and produces structured documentation from the conversation. It captures meetings either by sending a bot to join the call, by connecting to your calendar so it can join scheduled meetings automatically, or by accepting uploaded recordings. From the captured audio and video it generates transcripts with speaker labels and chapter markers synchronized to the recording, then applies AI to summarize key points, identify decisions and blockers, and capture action items. The platform offers pre-built and custom AI templates so users can shape how meetings are analyzed, and an interactive query feature that lets you ask questions about a meeting to pull out specific information. Reports can be exported in DOCX, PDF, and Markdown, and the tool connects with calendar applications, CRM systems, and messaging tools for distribution and follow-up. myMeet.ai supports a large number of languages and integrates with multiple video conferencing platforms, making it suitable for distributed and multilingual teams, sales and client-facing roles, and anyone who wants searchable, structured meeting records without taking notes manually. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); myMeet.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | myMeet.ai |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Bot joins calls or auto-joins via calendar integration to record meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker-labeled transcripts with chapter markers synced to audio/video |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries highlighting key points, decisions, and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Pre-built and custom AI analysis templates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Interactive query to ask questions about a recorded meeting |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Export to DOCX, PDF, and Markdown plus CRM and messaging integrations |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
myMeet.ai
Choose myMeet.ai if you need distributed teams capturing and summarizing recurring meetings — strengths include flexible capture via bot, calendar auto-join, or recording upload.
CallMiner
myMeet.ai
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while myMeet.ai is strong for distributed teams capturing and summarizing recurring meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and myMeet.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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