CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Mumble AI: A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Mumble AI when recording and transcribing meetings offline on a mac for privacy matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Mumble AI is a voice-first workspace built for macOS that captures meetings, voice memos, and system-wide dictation, then turns spoken audio into structured, organized notes. Rather than sending a bot into a call, Mumble records directly from the Mac's system audio, so no extra participant appears in Zoom, Google Meet, Microsoft Teams, or Slack calls. It can auto-detect when a meeting starts via Google Calendar integration, display a live transcript with speaker labels during the conversation, and produce a summary with decisions and action items once the meeting ends. Beyond meetings, Mumble offers system-wide dictation that works in any text field, auto-organizing voice notes, and customizable templates for consistent note formatting. A notable feature is its dual processing approach: a cloud mode aimed at higher accuracy across many languages, and a fully local on-device mode where recording, transcription, speaker identification, and summarization run entirely on the Mac and work offline so audio never leaves the device. It is aimed at Mac users, including privacy-conscious professionals, who want hands-free capture and quick note generation. A companion iOS app, Mumble Note, syncs voice captures to the Mac. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Mumble AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Mumble AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Bot-free meeting capture recorded directly from Mac system audio |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Live transcript with speaker labels during the call |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic summaries with decisions and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | 100% local on-device mode that works offline |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | System-wide dictation that works in any text field |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Customizable note templates and Google Calendar auto-detection |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Mumble AI
Choose Mumble AI if you need capturing structured notes from zoom, meet, teams, or slack calls without adding a bot — strengths include no bot joins the call, so meetings stay private and uninterrupted.
CallMiner
Mumble AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Mumble AI is strong for capturing structured notes from zoom, meet, teams, or slack calls without adding a bot. Both transcribe and summarize meetings.
CallMiner is custom pricing and Mumble AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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