CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Mr. Transcription: Japanese AI transcription service (文字起こしさん) that converts audio, video, images, and PDFs to text and can auto-summarize recordings into meeting minutes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Mr. Transcription when transcribing interviews and lectures with speaker separation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Japanese AI transcription service (文字起こしさん) that converts audio, video, images, and PDFs to text and can auto-summarize recordings into meeting minutes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Mr. Transcription (文字起こしさん) is a Japanese AI transcription service that converts audio, video, image, and PDF files into text directly in the browser. While it is a general-purpose transcription tool, it includes meeting-oriented capabilities: it can transcribe meeting recordings and then use AI to automatically summarize results into meeting minutes with key points. The service supports very large inputs (files up to roughly 1GB or several hours), generates subtitle files in SRT and VTT formats, and offers translation across more than 100 languages with automatic language detection for mixed-language audio. It is built around a privacy stance, with paid plans described as keeping no logs and not learning from user data. Mr. Transcription includes a customizable dictionary that improves recognition of frequently used or specialized terms over time, speaker recognition to distinguish multiple participants, and noise handling for clearer results in imperfect recording environments. The service operates a free tier offering a limited amount of daily audio and image transcription after registration, alongside several paid monthly and annual plans that scale up monthly transcription hours. It is currently operating and is used for meeting minutes, interviews, lecture notes, and subtitle creation, with broad multilingual coverage centered on Japanese. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Mr. Transcription is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Mr. Transcription |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Transcription of audio, video, image, and PDF files in the browser |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI summarization that turns recordings into meeting minutes with key points |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Subtitle generation in SRT and VTT formats |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Translation across 100+ languages with automatic language detection |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Speaker recognition and a customizable terminology dictionary |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Privacy-focused paid plans described as keeping no logs |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Mr. Transcription
Choose Mr. Transcription if you need creating meeting minutes and summaries from uploaded recordings — strengths include handles large files and a wide range of input formats including pdfs and images.
CallMiner
Mr. Transcription
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Mr. Transcription is strong for creating meeting minutes and summaries from uploaded recordings. Both transcribe and summarize meetings.
CallMiner is custom pricing and Mr. Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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