CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Monologue: Monologue is an AI voice dictation app for Mac and iOS that turns speech into polished, app-aware text and can record, transcribe, and summarize meetings, calls, and voice notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Monologue when recording and transcribing personal voice notes, calls, and meetings, then generating summaries matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Monologue is an AI voice dictation app for Mac and iOS that turns speech into polished, app-aware text and can record, transcribe, and summarize meetings, calls, and voice notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Monologue, built by Every (Every Media Inc), is an AI-powered voice dictation app for macOS, iOS, iPadOS, and watchOS. Instead of typing, you speak and Monologue produces clean, finished text: it strips filler words and repetitions, adds punctuation, and uses a language model to infer intent and match your tone. Its standout trait is app-aware formatting, the output adapts to where you are, short conversational messages in iMessage, structured paragraphs in email, and organized lists or headings in Notes. On iOS a custom keyboard works across every app, with Live Activity support in the Dynamic Island, and preferences, modes, and a personal dictionary sync across devices. Beyond dictation, a Notes feature lets you record freeform thoughts, calls, and meetings, then transcribe and summarize them, and route captured notes to tools like Notion via an API, CLI, and MCP integrations. It supports 100+ languages and mixed-language speech. The company states audio and transcripts are not retained on its servers, with offline transcription available. It targets professionals across many fields who want faster, hands-free writing.
Best suited for
CallMiner is custom pricing (contact sales); Monologue is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Monologue |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | App-aware smart formatting that adapts output to the app in use (iMessage, email, Notes, code) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI cleanup that removes filler words and repetitions, adds punctuation, and matches tone |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Notes feature to record, transcribe, and summarize meetings, calls, and voice memos |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | iOS custom keyboard plus sync of modes, dictionary, and preferences across Mac, iPhone, iPad, and Apple Watch |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Auto Dictionary that learns names, acronyms, and personal vocabulary |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | API, CLI, and MCP integrations for routing notes to tools like Notion |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Monologue
Choose Monologue if you need drafting emails, messages, and documents hands-free by speaking instead of typing — strengths include deep apple-ecosystem integration with a system-wide ios keyboard and cross-device sync.
CallMiner
Monologue
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Monologue is strong for drafting emails, messages, and documents hands-free by speaking instead of typing. Both transcribe and summarize meetings.
CallMiner is custom pricing and Monologue is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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