CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. MoAI Note: Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and MoAI Note when public-sector or regulated organizations needing on-premise meeting transcription matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
MoAI Note is an AI meeting assistant developed by the South Korean company Furence Corp. (based in Seoul) that records meetings, transcribes the audio, and automatically produces structured summaries. It is designed primarily around the Korean language and Korean business contexts, capturing audio either from in-person recordings or by connecting to online meeting platforms such as Zoom, Microsoft Teams, and Webex. The platform applies speaker diarization to attribute spoken segments to individual participants and supports speaker registration so recurring voices can be labeled. After a meeting, MoAI Note can generate summaries in several formats, including standard recaps, keyword-based notes, question-and-answer style notes, and to-do lists, and it offers translation across languages. A built-in MoAI Bot lets users query their meeting content conversationally using retrieval-augmented generation over stored transcripts. MoAI Note provides web, desktop, iOS, and Android applications, and offers an on-premise deployment option aimed at organizations with stricter security and data-residency requirements. It is suited to Korean teams, enterprises, and public-sector organizations that need accurate Korean meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); MoAI Note is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | MoAI Note |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic recording and transcription of meetings with Korean-language focus |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker diarization and speaker registration to label recurring participants |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multiple summary formats (standard, keyword, Q&A, to-do list) |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | MoAI Bot for querying meeting content via retrieval-augmented generation |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Integrations with Zoom, Microsoft Teams, and Webex |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | On-premise deployment option for enterprise security |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
MoAI Note
Choose MoAI Note if you need korean enterprises documenting internal and client meetings — strengths include strong focus on korean-language transcription and meeting documentation.
CallMiner
MoAI Note
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while MoAI Note is strong for korean enterprises documenting internal and client meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and MoAI Note is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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