CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Minom: India-built AI meeting notes app that records conversations and generates speaker-aware minutes, decisions, and action items across major Indian languages. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Minom when generating minutes of meeting, decisions, and action items for indian teams matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
India-built AI meeting notes app that records conversations and generates speaker-aware minutes, decisions, and action items across major Indian languages.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Minom is an India-built AI meeting notes application designed for multilingual Indian teams. It records in-person conversations through a device microphone and can also import online meeting transcripts, then produces speaker-aware summaries, minutes of meeting (MoM), decisions, and action items automatically. According to its official site, Minom is positioned specifically for Indian organizations and supports transcription in a broad set of Indian languages including Hindi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam, Bengali, and Punjabi, alongside English and other global languages. It is built to handle Indian accents and multi-speaker meeting flow, converting speech into structured text. The product supports conference-room/in-person recording and integration with Microsoft Teams meeting transcripts, with outputs organized into transcripts, summaries, decisions, speaker notes, and follow-up tasks. Minom is available as an Android app via Google Play, with an iOS version listed as coming soon, and offers a web dashboard for reviewing generated notes. It targets teams that conduct meetings in regional Indian languages and need accurate, structured documentation rather than relying on global tools optimized primarily for English. Pricing and full plan details are listed on the official website. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Minom is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Minom |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Records in-person/conference-room conversations via microphone |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Generates speaker-aware summaries, decisions, and action items |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Transcription support for many Indian languages (Hindi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam, Bengali, Punjabi) plus English and global languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Imports Microsoft Teams meeting transcripts |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Produces structured minutes of meeting (MoM) and follow-up tasks |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Android app with web dashboard (iOS listed as coming soon) |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Minom
Choose Minom if you need documenting multilingual business meetings held in hindi or regional indian languages — strengths include built specifically for multilingual indian teams and indian accents.
CallMiner
Minom
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Minom is strong for documenting multilingual business meetings held in hindi or regional indian languages. Both transcribe and summarize meetings.
CallMiner is custom pricing and Minom is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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