CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. meetXcc: Bot-free Chrome extension that joins Google Meet invisibly, transcribes in many languages, and turns conversations into structured notes, mind maps, and action items. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and meetXcc when visual thinkers who want mind maps in addition to written summaries matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Bot-free Chrome extension that joins Google Meet invisibly, transcribes in many languages, and turns conversations into structured notes, mind maps, and action items.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
meetXcc is a Chrome extension AI notetaker built for Google Meet that operates invisibly without adding a visible bot to the participant list. Once installed, it transcribes meetings in real time across a wide range of languages and converts the spoken conversation into structured outputs, including summaries, action items, and highlight extraction. A distinctive feature is its ability to render meeting content as mind maps, giving users a visual overview of topics and how a discussion progressed, alongside more conventional summaries organized by people, topics, and timeline. The extension supports inline note-taking during the call and includes an AI meeting helper for asking questions about what was discussed. Captured transcripts and notes can be exported with one click, emailed, or synced to cloud storage, and the product offers sharing options for distributing results to colleagues. meetXcc targets users who primarily meet on Google Meet and want a lightweight, bot-free capture experience that produces both readable notes and visual artifacts. The tool is actively maintained, with a free tier covering a limited number of meetings and a paid plan for unlimited use and enhanced AI capabilities. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); meetXcc is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | meetXcc |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Bot-free, invisible capture inside Google Meet |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time transcription across many languages |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries organized by people, topics, and timeline |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Mind map generation from meeting content |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Action item and highlight extraction with inline note-taking |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | One-click export, email, and cloud storage sync |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
meetXcc
Choose meetXcc if you need google meet users who want bot-free capture without an extra participant — strengths include invisible, bot-free capture avoids adding a participant to the call.
CallMiner
meetXcc
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while meetXcc is strong for google meet users who want bot-free capture without an extra participant. Both transcribe and summarize meetings.
CallMiner is custom pricing and meetXcc is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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