CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Meetingnotes: Free, open-source macOS AI notetaker that records mic and system audio locally, transcribes, and summarizes meetings using your own OpenAI API key. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Meetingnotes when individuals who prefer paying per-use api costs over subscriptions matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Free, open-source macOS AI notetaker that records mic and system audio locally, transcribes, and summarizes meetings using your own OpenAI API key.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Meetingnotes is a free, open-source AI meeting notetaker for macOS created and maintained by developer Owen Gretzinger. It is designed for professionals who want private meeting notes without recurring subscription costs. The app captures both microphone and system audio directly on the user's Mac, so it works across any meeting platform without adding a bot to the call. It then provides a live transcript and generates AI-enhanced summaries that combine the transcript with any manual notes the user takes during the meeting. Transcription and summarization run through the user's own OpenAI API key, meaning users pay only for the API usage they consume rather than a flat subscription, and meeting data stays stored locally on the device. The source code is published on GitHub under the LGPL-3.0 license, so it can be inspected, modified, and contributed to. The project lists integrations such as Slack and Notion, with additional features in development. Meetingnotes is best for engineers and individuals who want a lightweight, transparent, bring-your-own-key meeting notetaker that keeps their data on their own machine. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Meetingnotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Meetingnotes |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Captures both microphone and system audio on macOS |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | No meeting bot required to join calls |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Live transcription plus AI-generated summaries |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Bring-your-own OpenAI API key cost model |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Local storage of meeting data |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Open-source codebase on GitHub (LGPL-3.0) |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Meetingnotes
Choose Meetingnotes if you need engineers wanting a free, transparent meeting notetaker — strengths include free and open source with a transparent codebase.
CallMiner
Meetingnotes
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Meetingnotes is strong for engineers wanting a free, transparent meeting notetaker. Both transcribe and summarize meetings.
CallMiner is custom pricing and Meetingnotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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