CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Meetingflow: AI meeting assistant for sales teams, distributed as a Chrome extension, Microsoft Teams/365 add-on, and Slack integration, that records, transcribes, and lets you chat with meetings. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Meetingflow when logging meeting outcomes and updating salesforce or hubspot in one click matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI meeting assistant for sales teams, distributed as a Chrome extension, Microsoft Teams/365 add-on, and Slack integration, that records, transcribes, and lets you chat with meetings.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Meetingflow is an AI meeting assistant aimed at sales teams selling to enterprise, distributed across multiple channels including a Chrome extension, a Microsoft Teams and Microsoft 365 add-on via AppSource, and a Slack integration, in addition to a web application. It records and transcribes meetings and generates AI summaries, but its emphasis is on the full sales workflow: preparing for calls, staying engaged during them, and following up afterward. A notable capability is the ability to chat with a meeting transcript using AI, allowing users to ask questions such as recapping a call, identifying objections, or drafting a proposal or follow-up email based on what was discussed. Meetingflow connects to CRMs including Salesforce and HubSpot, enabling one-click updates and meeting logging so that notes and outcomes flow into the systems sales teams already use. It also supports collaborative notes without recording for situations where capture is not appropriate. The product highlights security and compliance credentials such as SOC 2 Type 2, GDPR, and CCPA. Meetingflow is positioned for sellers and revenue teams who want preparation, capture, AI querying, and CRM follow-up combined in one assistant rather than transcription alone. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Meetingflow is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Meetingflow |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Recording, transcription, and AI summaries for meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Chat-with-transcript AI for recaps, objections, and drafting follow-ups |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Distributed as a Chrome extension, Microsoft Teams/365 add-on, and Slack integration |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | CRM integration with Salesforce and HubSpot, including one-click updates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Meeting preparation tools and collaborative notes without recording |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Follow-up email drafting from meeting content |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Meetingflow
Choose Meetingflow if you need sales reps preparing for and following up on enterprise meetings — strengths include available across chrome, microsoft teams/365, and slack rather than a single channel.
CallMiner
Meetingflow
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Meetingflow is strong for sales reps preparing for and following up on enterprise meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and Meetingflow is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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