CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Meeting BaaS: French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Meeting BaaS when developers building custom ai notetakers or meeting analytics matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Meeting BaaS ("Meetings Bots as a Service") is a developer-focused API platform operated by the French company SAS Spoke. Rather than being an end-user meeting assistant, it provides the infrastructure that lets developers programmatically send recording bots into online meetings and retrieve the resulting data. Through a single unified API, SDKs, and HTTP requests, developers can start recording meetings across Zoom, Google Meet, and Microsoft Teams, then access raw audio and video, full transcripts, and speaker metadata with timestamps. Transcription can be produced via providers such as Gladia or a developer's own service, and the platform offers webhooks and MCP servers for integration, plus the ability to self-host on a developer's own infrastructure. Because it exposes the underlying capture and transcription layer, Meeting BaaS is the building block companies use to add meeting recording, transcription, and AI features to their own products without each maintaining separate bots for every conferencing platform. It is best for engineering teams and startups that want to embed meeting capture and transcription into their applications rather than buy a finished notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Meeting BaaS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Meeting BaaS |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Unified API for Zoom, Google Meet, and Microsoft Teams |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Programmatic recording bots via SDKs and HTTP requests |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Access to raw audio, video, and full transcripts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Speaker metadata with timestamps |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Webhooks and MCP server integration |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Self-hosting option with open-source components |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Meeting BaaS
Choose Meeting BaaS if you need startups embedding meeting recording into their own products — strengths include single api abstracts away platform-specific meeting bots.
CallMiner
Meeting BaaS
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Meeting BaaS is strong for startups embedding meeting recording into their own products. Both transcribe and summarize meetings.
CallMiner is custom pricing and Meeting BaaS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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