CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Maier Huiji: Chinese AI meeting and office assistant from AISpeech offering real-time recording, transcription, and AI summaries. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Maier Huiji when recording and reviewing online courses and lectures matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Chinese AI meeting and office assistant from AISpeech offering real-time recording, transcription, and AI summaries.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Maier Huiji (麦耳会记) is an AI office and meeting assistant developed by AISpeech (思必驰科技股份有限公司), a Chinese intelligent speech and language technology company. The product is built on AISpeech's full-stack conversational speech technology and is designed for office meetings, online classes, interviews, and client conversations. It records and transcribes speech in real time, letting users capture key information as a conversation happens, and synchronizes audio and text across PC and mobile through cloud storage so notes can be reviewed anywhere. Transcription supports Mandarin, Cantonese, Sichuanese, and English, and the system can automatically distinguish between different speakers. Beyond live capture, it transcribes uploaded audio and video files, generates AI full-text summaries, supports AI-assisted writing, records remote meetings, and provides real-time caption translation. Higher-tier features such as AI summaries, key-point extraction, and to-do generation require a membership. The product also integrates with AISpeech's own AI microphone speakers (such as the M4, M6, and M12) for directional pickup and noise reduction to improve recording clarity and transcription accuracy. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Maier Huiji is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Maier Huiji |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time recording with live speech-to-text transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Transcription of uploaded audio and video files |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI full-text summaries and key-point extraction |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Automatic speaker separation |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Multi-language transcription including Mandarin, Cantonese, Sichuanese, and English |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Real-time caption translation and remote meeting recording |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Maier Huiji
Choose Maier Huiji if you need capturing and summarizing internal and remote business meetings — strengths include backed by aispeech, an established chinese speech-technology company.
CallMiner
Maier Huiji
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Maier Huiji is strong for capturing and summarizing internal and remote business meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and Maier Huiji is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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