CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. MaestroQA: MaestroQA is a customer-support QA platform that transcribes and analyzes calls, chats, and emails to power scorecards, coaching, and conversation analytics. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and MaestroQA when auto-reviewing entire conversation volumes for compliance and risk monitoring matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
MaestroQA is a customer-support QA platform that transcribes and analyzes calls, chats, and emails to power scorecards, coaching, and conversation analytics.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
MaestroQA is an AI conversation-data quality platform built for customer support, contact center, and CX teams. It ingests conversation data across channels—calls, chats, emails, bots, and surveys—and turns it into QA scorecards, analytics, and coaching workflows. For voice, MaestroQA runs its own transcription built on enhanced open-source speech models, transcribing calls without per-minute charges. Transcription features include speaker diarization, redaction of sensitive customer data, custom vocabulary to capture industry-specific terms, and an interactive transcript UI that lets reviewers skip inactive periods and jump to friction points; transcripts export via S3 or CSV with speakers and timestamps. On top of transcripts, AutoQA can review entire conversation volumes and flag interactions for targeted manual QA, while conversation analytics and AskAI surface sentiment, customer concerns, and coaching opportunities. The platform integrates with helpdesk and contact-center tools such as Zendesk, Intercom, Salesforce Service Cloud, Talkdesk, Five9, and Aircall. It is aimed at QA managers, compliance officers, and support leaders at mid-market and enterprise companies.
Best suited for
CallMiner is custom pricing (contact sales); MaestroQA is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | MaestroQA |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Proprietary call transcription with speaker diarization across calls, chats, and emails |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AutoQA to automatically review conversation volumes and flag interactions for manual QA |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Redaction of sensitive customer data and custom vocabulary for industry-specific terms |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Customizable QA scorecards, coaching workflows, and calibrations |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Conversation analytics and AskAI (GPT-powered) for sentiment and insight surfacing |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Zendesk, Intercom, Salesforce Service Cloud, Talkdesk, Five9, Aircall, and more |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
MaestroQA
Choose MaestroQA if you need transcribing and scoring support calls and chats to monitor agent quality at scale — strengths include built-in transcription that processes full call volumes without per-minute usage fees.
CallMiner
MaestroQA
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while MaestroQA is strong for transcribing and scoring support calls and chats to monitor agent quality at scale. Both transcribe and summarize meetings.
CallMiner is custom pricing and MaestroQA is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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