CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Maestra: AI platform for transcription, subtitles, dubbing, and live captioning across many languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Maestra when adding live captions to webinars, streams, and meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI platform for transcription, subtitles, dubbing, and live captioning across many languages.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Maestra is an AI-powered media platform that provides transcription, subtitling, translation, and dubbing for audio and video content, both on demand and in real time. For transcription, users upload audio or video and Maestra produces speech-to-text output with features such as speaker detection, punctuation, and timestamps. The platform can auto-generate subtitles and captions, which users can edit, style, and export in multiple formats, and it can translate that text across a large set of languages. Maestra also offers live transcription for meetings, webinars, and streams, with stated integrations for platforms including Zoom and Microsoft Teams, as well as live production tools. This makes it usable both as a post-production transcription and captioning service and as a real-time captioning layer over live sessions. Maestra is aimed at media companies, content creators, marketers, and organizations that need multilingual transcripts, subtitles, and captions, and that may also want real-time captioning for live events and meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Maestra is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Maestra |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI transcription with speaker detection, punctuation, and timestamps |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automatic subtitle and caption generation with editing tools |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Translation of transcripts and subtitles across many languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Real-time live transcription for meetings, webinars, and streams |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Integrations with live and meeting platforms such as Zoom and Microsoft Teams |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI transcription with speaker detection, punctuation, and timestamps |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Maestra
Choose Maestra if you need generating multilingual subtitles for video content — strengths include covers both on-demand and real-time transcription needs.
CallMiner
Maestra
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Maestra is strong for generating multilingual subtitles for video content. Both transcribe and summarize meetings.
CallMiner is custom pricing and Maestra is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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