CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Lingopal: Lingopal is an AI platform for real-time speech-to-speech translation, transcription, and captioning across live streams, meetings, and phone calls. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Lingopal when enabling multilingual meetings and esl conversations between teachers, students, and parents via rooms matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Lingopal is an AI platform for real-time speech-to-speech translation, transcription, and captioning across live streams, meetings, and phone calls.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Lingopal is an AI translation platform that converts spoken audio into other languages in real time while transcribing and captioning it. Its core technology performs speech-to-speech translation with voice cloning that preserves the original speaker's tone and emotion, alongside live captions and editable transcripts. Beyond its main use in live broadcast and streaming (sports, news, events), Lingopal offers a "Rooms" product that turns meetings into multilingual conversations with live voice translation for one-on-one and group settings, and a separate Call product (call.lingopal.ai) that translates phone calls in real time with live transcript and audio. The platform supports a large set of languages (over 100 across its products, with a smaller subset on the call product) and ingests common broadcast formats such as RTMP, HLS, SRT, and MP4, plus API-based workflows. Typical glass-to-glass latency is roughly 2.5 to 4 seconds. It targets broadcast teams, networks, educational institutions engaging ESL students and parents, faith organizations, and enterprises needing cross-language voice communication.
Best suited for
CallMiner is custom pricing (contact sales); Lingopal is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Lingopal |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time speech-to-speech translation across 100+ languages |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Voice cloning that preserves speaker tone and emotion |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Live captions and editable transcripts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Rooms product for multilingual meetings and group conversations |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Call product for real-time phone call translation |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Broadcast ingest support (RTMP, HLS, SRT, MP4) and API workflows |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Lingopal
Choose Lingopal if you need translating live sports, news, and event broadcasts into multiple languages in real time — strengths include combines live translation, transcription, and captioning in one platform.
CallMiner
Lingopal
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Lingopal is strong for translating live sports, news, and event broadcasts into multiple languages in real time. Both transcribe and summarize meetings.
CallMiner is custom pricing and Lingopal is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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