CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. LexiTranscript: Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and LexiTranscript when transcribing interviews, lectures, and study sessions matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Taiwan-made AI speech-to-text tool from TaiLexi AI optimized for Traditional Chinese, with meeting transcription and summaries.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
LexiTranscript is an AI speech-to-text and transcription tool developed by TaiLexi AI, a Taiwan-based legal AI team, and is offered through its online transcription product. It is optimized for the Taiwan market and Traditional Chinese, and is built to handle mixed Chinese-and-English sentences and Taiwanese-accented speech, with the company stating high recognition accuracy even in the presence of background noise. The tool converts uploaded audio and video into text quickly, supports common video formats such as MP4, MOV, AVI, and WebM, and provides speaker identification for multi-person recordings such as meetings and interviews. Beyond raw transcription it offers AI-assisted proofreading that removes filler words and corrects phrasing, automatic personal-data masking, and recognition of legal terminology, reflecting its origins as a legal-focused team, along with AI-generated summaries of transcripts. For privacy, LexiTranscript follows a delete-after-processing policy in which audio files are not retained on its servers or used to train models after transcription completes. It provides daily free credits without requiring a complex account or credit card, positioning itself as a cost-effective Traditional Chinese transcription option for meetings, interviews, lectures, and legal work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); LexiTranscript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | LexiTranscript |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI speech-to-text optimized for Traditional Chinese and Taiwanese-accented speech |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Handling of mixed Chinese-and-English audio |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker identification for multi-person recordings |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI proofreading that removes filler words and corrects phrasing |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Automatic personal-data masking and legal-terminology recognition |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI-generated summaries of transcripts |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
LexiTranscript
Choose LexiTranscript if you need producing traditional chinese transcripts and summaries of meetings — strengths include strong traditional chinese and taiwan-accent recognition.
CallMiner
LexiTranscript
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while LexiTranscript is strong for producing traditional chinese transcripts and summaries of meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and LexiTranscript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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